Fulfilment Fee Schedule

RetailConnect operates as your Distributor of Record and, on the Channels set out in your Order Form, acts as the seller to the customer. On those Channels we hold your stock, pick and pack each customer order, and dispatch it to the customer under the retail partner's service standards.

This Schedule sets out the charges for that work. It is a pass-through tariff: the rates below reflect the cost of storing, handling and shipping your products, together with a small margin for account handling and carrier variation. They are separate from — and additional to — the setup, management and commission fees in Clause 5 of your Terms & Conditions.

Where this Schedule applies

Fulfilment charges arise only on Channels the Company fulfils. Where a retail partner holds stock and ships to the customer itself, no charge under this Schedule applies to that Channel; the retail partner's own fulfilment fee is deducted in the Brand Payout instead. Your Order Form confirms which basis applies to each of your Channels.

Charged once, when your stock arrives at the fulfilment centre. How you pack your inbound consignment has a material effect on this cost — stock delivered in sealed, single-SKU cartons is handled at a fraction of the loose-unit rate. Our Inbound Consignment Guidelines set out the required packing, labelling and booking-in standard.

Non-standard handling is applied only where a consignment cannot be booked in against the Guidelines. We will tell you before the charge is incurred wherever the delay allows.

Storage is billed on volume actually occupied rather than allocated pallet space, so slow-moving lines and short runs are charged proportionately. A monthly stock and storage report is available to you through the RetailConnect portal.

Charged per customer order dispatched. The order handling fee covers picking the first item, packing, and standard protective packaging — outer carton or mailing bag, void fill and tape. There is no separate consumables charge for standard orders.

Rates are per parcel, by dispatched weight, on a fully tracked service with delivery confirmation. The service level used is the one the relevant retail partner requires for the order.

Includes carrier compensation of £150 per parcel as standard. Cover above that level is available on request and is quoted per Channel.

Under Clause 5.7 of your Terms & Conditions, customer returns, refunds and chargebacks sit with you and are recovered from your Brand Payout. The charges below cover the physical handling of a returned item.

Return volumes, reasons and grading outcomes are reported to you through the RetailConnect portal so that returns performance is visible rather than simply deducted.

Any service not listed in this Schedule is quoted in advance at the ad-hoc rate. We do not carry out chargeable additional work without your prior agreement.

• —Fulfilment charges are deducted in calculating your Brand Payout and are shown as a separate, itemised line on your payout statement — never absorbed into the commission figure.
• —Where charges in a period exceed the Brand Payout for that period, the balance is invoiced and payable within fourteen (14) days in line with Clause 5.6.
• —All rates are exclusive of VAT, which is added where applicable.
• —Order and delivery charges are calculated on dispatch. Storage accrues daily and is applied monthly in arrears.
• —Rates are held for the Initial Term and reviewed annually thereafter, on not less than thirty (30) days' written notice, in line with Clause 5.11. Where a carrier imposes a mid-term surcharge outside our control, we will notify you before it is passed through.
• —Fulfilment is performed by our appointed logistics partner. The Company remains responsible for its performance under Clause 14.2 of your Terms & Conditions — your relationship, and your point of accountability, remains with RetailConnect.

All rates exclusive of VAT. This Schedule forms part of the RetailConnect Client Terms & Conditions.